Grievance Cell

Grievance Redressal Mechanism

The Grievance Redressal Mechanism (GRM) aims to look into the complaints lodged by any Teaching, Non-teaching staffs and students and redress it as per requirement. The Grievance Redressal Mechanism (GRM) enables any stakeholders to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations.

Institute’s aims at solving the grievances within stipulated time of any faculty/staff member and students related to academic and non- academic matter within the campus received through the online and grievance/ suggestion box.

Objectives of Grievance Redressal Mechanism

The objective of the GRM shall be to ensure that:

• All stakeholders (faculty/staff member and students) are treated fairly at all times.
• All queries, requests and complaints, raised by faculty/staff member and students are dealt with courtesy, accuracy and resolved in time.
• To uphold the dignity of the institute by ensuring conflict free atmosphere through promotion of cordial Student-teacher-institute relationship etc
• To develop a responsive and accountable attitude among the stakeholders, thereby maintaining a harmonious atmosphere in the campus;
• To ensure a fair, impartial and consistent mechanism for redressal of varied issues faced by the stakeholders;

Establishment of Grievance Redressal Mechanism for students and faculty

Mechanism of the GRC-     

• To provide with proper advocacy to stakeholders to express their grievances freely and    frankly without any fear of being victimized;
• Any grievance received through the online and grievance/ suggestion box, the committee will decide on the merit of case regarding scope of further discussion investigation and act promptly.
• To protect the privacy and confidentiality of all parties during the investigation, consistent with and subject to the policy guidelines
• The GRC may mediate between complainant and defendant against who the complaint has been made, it required.
• To obtain the facts through relevant sources in a fair and objective manner, to work out a resolution of the issues involved with the parties named in the grievance application;
• GRC shall consider redressing of grievances within a reasonable time.
• The cell will give report to the authority about the cases attended to and seek guidance from the higher authorities if required.
• To ensure speedy disposal of every grievance application - within a maximum period of one month of the receipt of application

Procedure for filing the formal complaint/grievance:

1. Any stakeholder (faculty/staff member and students) may lodge a complaint.

2. Complaint should be made to Grievance Redressal Committee.

3. Complaint may be oral, by email (at cicbms4129@gmail.com) or in writing. If the complaint is oral, it will be converted into a written form by the GRC member who received the complaint and authenticated by the complainant under his / her signature as soon as possible.

4. Upon receipt of complaint by any member of GRC, the member should forward it to cicbms4129@gmail.com